Everything you ever need to know about Staples Connect
Each week, we receive questions from our fans and supporters. Many of them ask us if the answer to their question is somewhere on the web. Some ask us if there’s a place where all the information is compiled.
We’ve got good news for you: that place exists and you’re in it! This page will be a list of everything you need to know about Staples Connect, from getting started through customizing your home so it stays in sync with you. Let’s get started.
Download the app
Staples Connect has apps for iOS, Android, and Windows phone, as well as a website that you can log into. With our apps, you can access your home at any time from anywhere.
Where to find us
The official Staples Connect page is Staples.com/StaplesConnect.
Staplesconnect.com is the homepage for Staples Connect information, tips, and links. We don’t sell any products but we always keep you up to date with what’s going on. Be sure to bookmark staplesconnect.com for the most up-to-date information.
Users like you
The Staples Connect User Community is always bubbling with activity. It’s a great place to see what other users are doing with their systems, get some tips, and see if anyone has answered your question.
Answers to your questions
At Staplesconnect.zendesk.com, you can find our Help Center. This has detailed information about many common functions in the app and all fully supported devices. (We’ve used a lot of its information here too!) Whether you’re trying to see a list of supported devices, see what the lights on your hub mean, or determine where to place your hub, the Help Center is a library of good information.
If you can’t find an answer to your question there, call our support number at 1-800-380-1518. Support is available Monday through Friday 9:00 a.m.—8:00 p.m., Saturday 9:00 a.m.–5:30 p.m., and Sunday 9:30 a.m.–8:00 p.m.
You can buy a hub through Staples.com and browse through all the fully compatible products that we’ve tested.
Learn the basics
The goal of home automation is to make your home take care of itself. A good home automation system should allow you to control devices remotely, control more than one device at a time, monitor what’s going on around your house, and schedule things to happen at a certain time.
Simple: buy things that will work fully and that fit your needs. We’ve put a list together of all the devices that we’ve tested and confirmed full compatibility with. Look through that and see what devices would work best for your home and situation.
The devices listed below are part of Staples Connect ecosystem and are supported by Staples. We’re constantly testing and adding support for the best devices, so be sure to check back often.
Also, Staples Connect is an open system. Other devices (including Z-Wave, Z-Wave Plus, WiFi, and Lutron ClearConnect) may work with the system but we can’t guarantee their full functionality.
Set up your home
The first step to get started with Staples Connect is to create your account.
Once you’ve created an account, it’s time to register your hub.
Note: your hub needs a wired internet connection to be registered but you can set up a wireless connection at the end of the registration process. You can use WiFi or WPS, a secure connection method for wireless devices. (To use WPS, you’ll need a router with a WPS button.)
We put together a guide that takes you through registering your hub, adding devices, and making those devices work the way you want them to. It’s like the manual that comes with your car: it has a lot of information and is useful for a quick reference on important topics.
Creating a 21st century home doesn’t have to be confusing, and we’re here to make sure it’s not. If you’re using this for the first time, review this guide, then log into your app or my.staples-connect.com and follow the setup process.
In this guide, we’ll walk you through setting up your hub; adding rooms, users, and devices; and creating Activities. Everything you need to know to get your Staples Connect system up and running is in this guide.
There are thousands of Z-Wave devices that are supported by Staples Connect. Some of these have full instructions in the catalog but others can be added with the Add Manually feature. You can add all kinds of devices to your home by adding them Manually. Any Z-Wave device can work with your system.
1. Open the Staples Connect App and tap Device Assistant.
2. Tap Add Device, then tap Add Manually. You’ll see a list of device protocols we support.
3. Tap Z-Wave. Your hub is now (boisterously) waving to other Z-Wave devices.
4. Go to your Z-Wave device and press its button.
Devices can be controlled individually through the category tiles and individual pages. But if you want to control more than one device, you’ll need to create an Activity.
Automatic vs. Manual
There are two types of Activities: Automatic and Manual.
A Manual Activity is best when you want to maintain control of something or if it’s something you do infrequently.
An Automatic Activity is best if you know there’s a consistent schedule for it or if a device will start something.
Each type of Activity is more useful at some things than its counterpart.
• Turn all the lights in a room on or off
• Conserve energy by dimming the lights slightly, lowering the thermostat, and raising the shades
• Start your coffeemaker five minutes before your alarm clock and have a fresh pot waiting for you
• If the water sensor near the water heater detects water, turn on all the lights
There’s plenty more Activity ideas in the Activities section at StaplesConnect.com.
Create your Activities using the step-by-step wizard.
6. Click Choose, then tell each of those devices what they should do. You can adjust the device settings manually, grab the current settings, revert to the original settings, or test the settings before saving them.
An Activity is an event that happens in your home. A Mode is a state of being. Customize your Modes and watch your home stay in sync with you. You’ll never have to wonder what’s happening or what should be happening. Everything will be taken care of in that Mode.
Staples Connect now has Modes, which let your home react to your life like you react to it.
Let’s say you have an Activity that sends you a notification if your window sensor is opened. If you’re home, the window sensor being open is probably because you opened the window, so the notification isn’t helpful. But if you’re away, the window sensor being open might be concerning and you’d want to know what’s going on around your home, so the notification is critical.
With Modes, you can tell your system to notify you that the window sensor is open when you’re away but not when you’re home. Your home can now react to the same event in different ways, just like you do.